Question 1

DO YOU SHIP INTERNATIONALLY? JJ,MBJKHIK

Accepted Answer

While Ava Adore accessories are crafted in Japan, we offer  international shipping across the globe via EMS ( flat rate charge of 1900 yen) which takes 3-7 days depending on your location. If you prefer a different shipping method, please contact us.
BJKJ

Question 2

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept credit card and Paypal for payment of purchases made online.

If you are from the Philippines and want to pay via G-cash or bank transfer, kindly screenshot the item/s you want to purchase and send an email to avaadorestudio@gmail.com and we will send you the payment details.

Please note that when you shop, you will be directed to different online shop platform (avaadore.base.shop).

Question 3

注文した商品はいつ頃届きますか?

Accepted Answer

ご注文を承りましたら、3営業日以内に出荷いたします。
配送業者に荷物受け渡し後の遅延や紛失につきましては、一切責任を負いかねますのでご了承く
ださい。
紛失等については、至急配送業者へご連絡ください。
弊社でも、商品の追跡ができますよう最善を尽くします。

Question 4

WHAT IS YOUR EXCHANGE, RETURN AND CANCELLATION POLICY?
返品・交換・キャンセルの規定はありますか?

Accepted Answer

All sales are final. Due to the intricate and time-consuming nature of our pieces, we do not accept returns and exchanges for any products, Please take this into consideration before you checkout.

We will honor order cancelation requests if the request is made within 24 hours of placing your order.

If you have any questions about your order, please email us.

弊社のアクセサリーは基本的に一点もののため、誤った商品をお届けしない限り返品・交換・キ
ャンセルはお受けしておりません。ご了承の上、ご購入をお願いいたします。
ご注文後24時間以内はキャンセル可能ですが、24時間を過ぎますとキャンセルは一切承れま
せん。
届いた商品が破損していたのですが、どうしたらいいですか?
商品は全て手作りで、品質には万全を期しています。
発送前に完璧な状態であることを確認し、厳格な品質管理プロセスを経て梱包状態が良好である
ことを確認しております。
しかしながら、万一商品が破損していた場合には、お受取後 2 日以内に
avaadorestudio@gmail.com までメールをお送りください。その際、確認のために商品の写真を添
付してください。
交換・返金は承っておりませんが、返送・再送料金を含め無料で修理させていただきます。

Question 5

MY ITEM ARRIVED DAMAGED, WHAT SHOULD I DO?

Accepted Answer

Each of our pieces are handcrafted and we stand behind their quality 100%.

Before we ship items out, we make sure that they are in perfect condition, we go through a rigorous quality control process and we ensure that it is well packaged.

In the unfortunate case that this occurs, we are unable to accept returns, exchanges or offer refunds on the very rare chance that it is damaged during shipping. Whilst there are plenty of businesses who are able to do so, please understand that we are still a new small business and we cannot do returns at the moment.

With this being said, the happiness of customers is undoubtedly a priority so please feel free to contact us  to evaluate the issue to see what may be done.

Question 6

DO YOUR JEWELRY PIECES COME IN A BOX?

Accepted Answer

Yes, our accessories come in our original box with anti-tarnish tab that lasts for a year. We pack orders of more than one item together in our original bigger box. It also comes with our shop card, Thank You card and a postcard.

Please note that we are not able to accommodate shipments of additional packaging alone at this time, as there will be increased shipping fees associated.

Don't want or need extra frills? Write a message at checkout and we're happy to package your piece with minimal materials!

Question 7

完売した商品は、再入荷しますか?

Accepted Answer

商品は全て手作りで唯一無二です。 お客様に特別感のある商品をお届けするため、数量を限定し
ております。 そのため、完売した商品は再入荷いたしません。

Question 8

DO YOU MAKE CUSTOM ACCESSORIES?

Accepted Answer

We don't accept custom projects at this time, thank you so much for your interest.

Question 9

ARE YOUR EARRINGS HEAVY?

Accepted Answer

All of our earrings are lightweight. We will also include the weight of each pair in the description.

Some of our detailed designs weigh about 20 grams. If your ears are more sensitive to heavy earrings, please take into account that the larger and more detailed a design is, the heavier it will be, but they are still lightweight!

It's important for us to ensure that all of our pieces are comfortable to wear.

Question 10

DO YOU OFFER REPAIRS?

Accepted Answer

Yes, repair costs are dependent upon the type of the repair needed. We may not be able to repair if components needed to repair them are unavailable. Please email avaadorestudio@gmail.com with your order number and attach the photos of the product to request a repair.

Question 11

OTHER INFO

Accepted Answer

Ava Adore is entirely handmade and not mass produced.

There may be slight variations and unique imperfections, however this ensures each pair of earrings is one-of-a-kind.  Color may vary slightly to what appears on-screen. Examples of the imperfections may include fingerprints, small bubbles, slight difference in drop length, or other marks that in no way detract from the accessory's look and design.

AVA ADORE

FAQ