Question 1

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

While Ava Adore accessories are crafted in Japan, we offer  international shipping across the globe via EMS ( flat rate charge of 1900 yen) which takes 3-7 days depending on your location. If you prefer a different shipping method, please contact us.

Question 2

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept credit card and Paypal for payment of purchases made online.

If you are from the Philippines and want to pay via G-cash or bank transfer, kindly screenshot the item/s you want to purchase and send an email to avaadorestudio@gmail.com and we will send you the payment details.

Please note that when you shop, you will be directed to different online shop platform (avaadore.base.shop).

Question 3

WHAT IS YOUR SHIPPING POLICY?

Accepted Answer

We ship within 3 business days from placing an order. Once your item has been shipped, you will receive a confirmation email with tracking info. Allow one day for tracking info to update.

Please note that the international buyers are responsible for all international duties and taxes incurred with the shipment.

We are not responsible for any delivery delays or lost packages once the package is in possession of the third-party carrier. In case of lost package, please contact the shipping carrier immediately. We will do our best to assist you in tracking down your order.

Question 4

WHAT IS YOUR EXCHANGE, RETURN AND CANCELLATION POLICY?

Accepted Answer

All sales are final. Due to the intricate and time-consuming nature of our pieces, we do not accept returns and exchanges for any products, Please take this into consideration before you checkout.

We will honor order cancelation requests if the request is made within 24 hours of placing your order.

If you have any questions about your order, please email us.

Question 5

MY ITEM ARRIVED DAMAGED, WHAT SHOULD I DO?

Accepted Answer

Each of our pieces are handcrafted and we stand behind their quality 100%.

Before we ship items out, we make sure that they are in perfect condition, we go through a rigorous quality control process and we ensure that it is well packaged.

In the unfortunate case that this occurs, we are unable to accept returns, exchanges or offer refunds on the very rare chance that it is damaged during shipping. Whilst there are plenty of businesses who are able to do so, please understand that we are still a new small business and we cannot do returns at the moment.

With this being said, the happiness of customers is undoubtedly a priority so please feel free to contact us  to evaluate the issue to see what may be done.

Question 6

DO YOUR JEWELRY PIECES COME IN A BOX?

Accepted Answer

Yes, our accessories come in our original box with anti-tarnish tab that lasts for a year. We pack orders of more than one item together in our original bigger box. It also comes with our shop card, Thank You card and a postcard.

Please note that we are not able to accommodate shipments of additional packaging alone at this time, as there will be increased shipping fees associated.

Don't want or need extra frills? Write a message at checkout and we're happy to package your piece with minimal materials!

Question 7

WILL YOU RESTOCK SOLD OUT ITEMS?

Accepted Answer

Each accessory is a unique piece created by hand. 
We like our customers to feel special which is why every accessory is limited. We won't be restocking sold out items.

Question 8

DO YOU MAKE CUSTOM ACCESSORIES?

Accepted Answer

We don't accept custom projects at this time, thank you so much for your interest.

Question 9

ARE YOUR EARRINGS HEAVY?

Accepted Answer

All of our earrings are lightweight. We will also include the weight of each pair in the description.

Some of our detailed designs weigh about 20 grams. If your ears are more sensitive to heavy earrings, please take into account that the larger and more detailed a design is, the heavier it will be, but they are still lightweight!

It's important for us to ensure that all of our pieces are comfortable to wear.

Question 10

DO YOU OFFER REPAIRS?

Accepted Answer

Yes, repair costs are dependent upon the type of the repair needed. We may not be able to repair if components needed to repair them are unavailable. Please email avaadorestudio@gmail.com with your order number and attach the photos of the product to request a repair.

Question 11

OTHER INFO

Accepted Answer

Ava Adore is entirely handmade and not mass produced.

There may be slight variations and unique imperfections, however this ensures each pair of earrings is one-of-a-kind.  Color may vary slightly to what appears on-screen. Examples of the imperfections may include fingerprints, small bubbles, slight difference in drop length, or other marks that in no way detract from the accessory's look and design.

AVA ADORE

FAQ